Privacy principles of Euler Hermes Deutschland AG

The following privacy principles are valid for the website http://www.eulerhermes-aktuell.de.

The Euler Hermes website may contain links to other providers for whom our privacy principles do not apply.

The right of the individual to determine what happens with his or her personal data derives from the general rights of the individual. Legal rules - e.g. the Federal Data Protection Law (BDSG) and the Telemedia Act (Telemediengesetz) – exist for the purpose of protecting these rights. The form taken by our website is in compliance with the legal requirements of the Federal Data Protection Law. We are convinced that you in particular, as an internet user, want to know that we are committed to safeguarding your privacy.

You can navigate anonymously in all public websites of Euler Hermes.

In any case in which we wish to store, process or use personal data obtained through your visiting our websites, we will inform you of this fact.

The decision about what personal data we receive and for what purpose we may process or use it is yours.

We will respect your data protection rights, especially your right to be informed about any data we have stored.

Our staff are obliged to maintain strict confidentiality.

Our data security measures are up to the newest
technological standards.

Our Privacy Officer and the Internal Audit Department monitor compliance with the 'privacy principles'.

Your options for protecting yourself and your rights under the Data Protection Act

We leave it entirely up to you to decide what information you entrust to us during your visit to our websites.

Anonymity: You can navigate anonymously in all public websites of Euler Hermes. In particular you can use our premium calculator anonymously and exit from the quotation procedure at any time. We collect data exclusively for statistical purposes in order to improve the service offered by our website, and it cannot be traced back to you (See the section on 'Storage, processing and use of data').

Consent/voluntary contribution of data: There will be no automatic collection/storage, processing or use of data obtained from your visit to our website without obtaining your express content. If you ask us for a personal quotation for a product, you need only enter the data for this voluntarily.

Use of personal details for advertising by Euler Hermes: you can at any time refuse to allow your personal data to be used or passed on for advertising purposes.

Temporary cookies for the purpose of regulating an internet session or cookies which remain active after the session in question is completed are not used by us.

Access protection: if you are a member of a closed user group of Euler Hermes your access is protected by a password and the dialogue with you is automatically encrypted. Your data security is therefore crucially dependent on how you handle your access data.

Under the Federal Data Protection Act you have the right

to receive information, at no cost to yourself, about what data concerning you we have stored and what purpose we use it for as well as, under certain circumstances, the right

to require us to correct, block or delete such data.

Under the Telecommunications Data Protection Act you have in addition the right

to revoke consent you have already given to the
collection/storage, processing or use of data obtained from your use of the internet at any time without needing to give a reason and

to be shown at any time of your choosing any personal data with respect to you which we may have stored.

If you wish to make use of these rights, please get in touch with the Privacy Officer of Euler Hermes.

The storage, processing and use of data
When we wish to store, process or use data obtained from your visit to our website, we will inform you of this fact. The decision about what personal data we receive and for what purpose we may process or use it is yours. In order to continually improve our website and the service it provides, we collect statistical information e.g. about the number of visits to each individual website. The information retained comprises the type and version of browser used, operating system, internet provider, date and time of access as well as calculation data. This information is used exclusively for internal purposes and is not related to any personal identification.

We only collect data which makes a person identifiable via our public websites for processing and use when you voluntarily decide in favour of such an entry or declare expressly that you consent to it. In most cases such personal details are needed to make a product quotation you ask for. In this case the details are either passed on to the relevant department inside Euler Hermes or deleted after three months at the latest.

Details given by you in an application for a product quotation lead to storage of the details of the application with the relevant company of the Euler Hermes Group.

Details given by you when making a claims notification are transformed into an internal notification which leads to the registration of the claim or may result in our claims managers contacting you or your customer.

We collect data on closed user groups for personally identified processing and use in as far as this is covered by the purpose defined by their contractual or fiduciary relationship wth us or to the extent that they have give their express consent either electronically or in writing (e.g. in an application for insurance etc.). There is no compilation of data obtained from your visits to the websites of Euler Hermes. Each time you download a file from our websites the access data are stored. Each such dataset consists of:

the filename

the IP address

the date and time of the request

the size of the file transmitted

the access status (file transferred, file not found etc.)

a description of the type of browser used.

Any compilation of user profiles is excluded. No transfer of data, even in summarized form, to third parties takes place.

We correct and complete the data we have stored as soon as new information becomes available to us. Where necessary we inform the data recipient of this fact. As a member of a closed user group, you yourself can directly influence the quality of the data.

We delete data we hold in storage on the expiry of the period stipulated by law or by contractual agreement or when such data is no longer needed.

We do not sell or lease personal data to persons or organizations outside Euler Hermes, including user groups or e-mailing lists. Internal use within the company for advertising purposes is permitted unless you have registered your refusal to let your data be so used. Data can be passed on within the Allianz Group for advertising purposes if and when your written consent is included in your application for one of our products. We comply with the limitations stipulated here by the Data Protection Act and competition law.

Measures taken to protect your personal data
Stringent and constantly monitored safety procedures ensure that your personal data are protected at all times.

Handling of E-mails
The E-mail address given by you is used by us to answer your requests for information. If such information is part of our E-mail communication with you as a customer it is sent exclusively in encrypted form. If the content of your message is material to our contractual relationship with you we will store the E-mail concerned.

Please remember before sending us an E-mail unencrypted via your internet provider that the contents of the message are not necessarily protected from reading by unauthorized persons or against falsification etc. while in the internet.

Encryption
We employ an automatic end-to-end encryption procedure in each dialogue via websites of Euler Hermes involving personal data. Encryption length for access data and customer data is at least 128 bits.

Access protection at Euler Hermes
Euler Hermes data processing network is protected outwards by a state-of-the-art firewall system. Euler Hermes internal applications can only be accessed via an access procedure with personal user IDs and passwords for authorized persons. User access rights within the applications are limited by access right verification systems according to the needs of their work function.

Duty of confidentiality
Persons employed in German Euler Hermes companies are, depending on the company they work for, obliged to observe strict confidentiality according to the following laws and regulations

the bank secret

the data secret

the telecommunications secret

the confidentiality of business and trade information

personal privacy

confidentiality concerning social status

and, where appropriate, insurance confidentiality

Privacy officers are additionally obliged by their professional position to maintain absolute confidentiality.

This position is the address to contact for requests for information, suggestions, complaints, as well as to register your refusal to let your data be used or to revoke consent already given.

Control and adaptation of the privacy principles
Open access and closed user groups
As an internet user you have free access to all Euler Hermes public websites. Access to specific areas is restricted to users with special access rights. The reasons are as follows:

E-business transactions which necessitate a special
level of data security

applications for customers, intermediaries, consumers and other closed user groups

The Privacy Officer is responsible for ensuring compliance with the 'privacy principles'. Compliance with the Allianz data protection and IT security guidelines is monitored by the Internal Audit Department. The systems are permanently monitored for any attempt to gain unauthorized access.

Random checks are also carried out on authorized access transactions to determine the nature of the work function involved. The automated processing of personal data by the German Euler Hermes companies is regulated by the appropriate data protection authority.

Adaptation of the privacy principles
When Euler Hermes introduces new products or services or the further development of data protection or IT security technology makes it necessary, this may affect the 'privacy principles'. We therefore reserve the right to alter the principles as needed or to make additions to them. We will make every effort to publish such alterations or additions immediately here. You can check this at any time. The current version is as per 14.02.2008 and is Version 3.1.

06.12.2001/Version 1
Paragraph „Control and adaptation of the privacy principles“:
Adapted to incorporate the current version of the Federal Data Protection Act

13.03.2002/Version 2
Section „Your options for protecting yourself and your rights under the Data Protection Act“:
Addition of passage on 5 -year cookies and their purpose

15.12.2003/Version 3
New version of the privacy principles:
Individual adaptation to the specific needs of Euler Hermes.

14.02.2008/Version 3.1
Reference to Telemedia Act (Telemediengesetz) instead of Telemedia Act (Telemediengesetz)

Contact address for data protection questions
All questions concerning the collection, processing or use of your personal data by a company of the Euler Hermes Group should be addressed to:

Euler Hermes Deutschland AG
Privacy Officer
Friedensallee 254
D-22763 Hamburg